At Mindmate Fragrance, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our brand, either through our website, WhatsApp, or other platforms.
- Information We Collect
We collect the following types of information:
Personal Information: Your name, shipping address, email address, mobile number (including WhatsApp), and payment information.
Communication Data: Your messages, queries, and preferences when you contact us via WhatsApp or other channels.
Technical Information: IP address, browser type, device data, and site usage through cookies and analytics tools.
- How We Use Your Information
Your information may be used for the following purposes:
To process and fulfill orders.
To send order updates via WhatsApp or SMS.
To respond to inquiries and provide customer support.
To send promotional offers, new arrivals, or fragrance tips via WhatsApp broadcast (only with your consent).
To improve our website, product offerings, and customer service.
- WhatsApp Communication
By providing your mobile number and interacting with us via WhatsApp, you consent to:
Receiving order updates, delivery alerts, or support-related messages.
Receiving promotional content occasionally (offers, product launches, etc.).
You can opt out at any time by replying “STOP” on WhatsApp or contacting us directly.
- Data Sharing
We do not sell or rent your personal data. We may share your data with:
Trusted service providers (couriers, payment processors).
Legal authorities, only if required by law.
- Data Security
We use encryption, secure servers, and trusted third-party services to keep your data safe. Payment data is never stored on our servers.
- Cookies
We use cookies and tracking tools to enhance your browsing experience and improve site functionality. You can disable cookies in your browser settings.
- Your Rights
You can:
Request access to the data we have about you.
Ask us to correct or delete your information.
Unsubscribe from WhatsApp or email marketing at any time.
- Updates to This Policy
This policy may be updated from time to time. Changes will be posted on our website with a new effective date.
- Contact Us
Mindmate Fragrance
Kottoppadam PO, Venga,
PIN: 678583, Kerala, India
📧 Email: mindmatefragrance@gmail.com]
📞 Phone/WhatsApp: